This Refund Policy outlines the conditions under which refunds may be issued for fees and charges paid to
RE Platform. Please read this policy carefully before making any payment on our platform.
1. Scope of This Policy
This policy applies exclusively to fees charged directly by RE Platform (e.g., subscription plans, listing fees, premium visibility packages, and platform service charges). It does not apply to payments made directly to agents, builders, or sellers for property bookings or token amounts — those are governed by separate agreements between you and the respective party.
2. Platform Subscription Fees
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Annual Plans: If you cancel within 7 days of purchase and have not used any premium features, you are eligible for a full refund.
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Monthly Plans: Monthly subscriptions are non-refundable once the billing cycle has started.
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Unused Periods: Refunds are not provided for unused portions of a subscription period beyond the 7-day window.
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To request a cancellation, contact billing@replatform.in with your account details and reason for cancellation.
3. Listing & Visibility Packages
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Featured listing packages and premium visibility boosts are non-refundable once the listing has been activated and published.
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If RE Platform removes a listing due to a policy violation by the lister, no refund will be issued.
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If a listing cannot be published due to a technical error on our platform, a full refund will be processed within 7 business days.
4. Property Booking Amounts
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RE Platform is a technology marketplace and does not collect or hold property booking amounts, token money, or earnest money on behalf of sellers, agents, or builders.
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Any such amounts paid directly to agents or builders are subject to their own cancellation and refund terms.
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RE Platform is not liable for the refund or recovery of amounts paid directly to third parties.
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We strongly recommend obtaining written confirmation of refund terms from the agent or builder before making any payment.
5. Cancellation of Site-Visit Bookings
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Site-visit bookings made through the platform are free of charge; no payment is collected by RE Platform for this service.
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To cancel a site-visit booking, log in to your account and manage bookings from your dashboard, or contact the relevant agent directly.
6. Duplicate or Erroneous Charges
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If you believe you have been charged incorrectly or more than once, please contact us within 30 days of the charge.
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We will investigate and, if a duplicate or erroneous charge is confirmed, issue a full refund within 7–10 business days.
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Contact: billing@replatform.in with your transaction ID and the details of the charge.
7. Refund Process
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Approved refunds are processed to the original payment method (credit/debit card, net banking, UPI, or wallet) used at the time of purchase.
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Refunds typically reflect in your account within 7–10 business days depending on your bank or payment provider.
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RE Platform is not responsible for delays caused by your bank or payment processor.
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You will receive an email confirmation once your refund has been initiated.
8. Non-Refundable Items
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Promotional credits, referral bonuses, and complimentary upgrades have no monetary value and are non-refundable.
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Fees for services that have already been rendered in full are non-refundable.
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Convenience fees or payment gateway charges levied by third-party processors are non-refundable.
9. Disputes
If you are dissatisfied with the resolution of your refund request, you may escalate the matter by writing to grievance@replatform.in. We aim to resolve all escalated disputes within 14 business days. Any unresolved disputes shall be subject to the governing law and jurisdiction outlined in our Terms & Conditions.
10. Changes to This Policy
RE Platform reserves the right to update this Refund Policy at any time. Changes will be effective upon posting to the platform. Your continued use of the platform after a policy update constitutes acceptance of the revised terms. For any questions, contact billing@replatform.in.
RE Platform does not facilitate property purchase payments. Always transact directly with verified agents
or builders and obtain receipts. For billing queries, contact
billing@replatform.in.